Terms & Conditions

2. Our Services

We currently offer three engagement types. Each has a defined scope, which we confirm in writing before work begins.

3. Engaging Us and Payment

3.1 How an engagement starts

An engagement begins when we confirm it in writing (by email or a signed scope note) and you pay the applicable fee or first month's fee. We do not begin work before that confirmation.

3.2 Pricing and invoicing

All prices are in Singapore Dollars (SGD) and include GST where applicable. We will state clearly on each invoice whether GST is included. Payment is due within 14 days of the invoice date unless otherwise agreed in writing.

For the Quiet Operations Plan, invoices are issued at the start of each monthly period. Late payment may result in a pause of services until the outstanding amount is settled.

3.3 Refunds

For one-off engagements (Starting Conversation, Customer Reply Companion), we offer a full refund if you cancel before work has commenced. Once work has begun, refunds are at our discretion and proportional to the work not yet completed.

For the Quiet Operations Plan, fees already paid for the current month are non-refundable. A pro-rata refund applies to any prepaid months beyond the current one.

4. Your Responsibilities

To allow us to do our work properly, we ask that you:

• — Provide accurate information about your business and its processes when asked
• — Respond to our questions in reasonable time so work is not unnecessarily delayed
• — Grant us access to the tools or platforms needed for the engagement (for example, your email provider or chat tool for the Reply Companion setup)
• — Inform us promptly if your business circumstances change in a way that might affect the engagement
• — Review and take responsibility for anything staff send using tools we have helped configure — staff remain in control of what is sent

You are responsible for ensuring that your use of any tools we configure complies with the laws and regulations applicable to your business, including data protection obligations under the Personal Data Protection Act (PDPA).

5. What We Will Do

We will carry out the agreed scope of work with reasonable skill and care, and in line with the written confirmation you received at the start of the engagement. We will keep you informed of progress and raise any concerns promptly rather than letting them grow quietly.

We will keep your business information confidential and not share it with third parties except where necessary to deliver the service (for example, integrating with a third-party platform you use) or where required by law.

We cannot promise that AI tools will produce a particular business outcome. What we can promise is honest, considered guidance and careful setup work. If we believe a tool is not a good fit for your situation, we will say so.

6. Intellectual Property

6.1 Your content and data

All content, data, and materials you provide to us remain yours. We use them only to deliver the agreed engagement and do not claim any ownership over them.

6.2 Our deliverables

Any written reports, configuration notes, or summaries we produce for you as part of an engagement are provided for your use. You are welcome to use them within your business. They are not to be resold or published without our written agreement.

6.3 Website content

The content on this website — including text, structure, and visual elements — belongs to Bayu Labs and may not be reproduced without our written permission.

7. Limitation of Liability

Our total liability to you for any claim arising from or related to our services is limited to the fees you have paid us in the three months before the claim arose.

We are not liable for indirect or consequential losses, including loss of profits, lost data, or damage to reputation, arising from your use of tools we have configured or advice we have provided.

Nothing in these terms limits liability that cannot be limited by law, including liability for fraud or personal injury caused by negligence.

8. Third-Party Platforms and Tools

Our work often involves third-party platforms (for example, email providers, AI service providers, or chat tools). We configure these on your behalf but do not own or control them. Your use of those platforms is governed by their own terms of service.

We are not responsible for changes those platforms make to their services, pricing, or availability. If a platform changes in a way that affects your engagement with us, we will discuss the options with you and adjust our approach as reasonably possible.

9. Confidentiality

Both parties agree to keep confidential any non-public information about the other that is shared in the course of an engagement. This obligation continues for two years after the engagement ends.

This does not apply to information that is already publicly known, that was known to either party before the engagement, or that must be disclosed by law.

10. Ending an Engagement

Either party may end a one-off engagement if the other materially fails to meet their obligations and does not remedy the failure within 14 days of written notice.

The Quiet Operations Plan may be ended by either party with 30 days' written notice. We may also pause or end an engagement immediately if a client's conduct is abusive toward our staff, or if payment is more than 30 days overdue.

When an engagement ends, we will return or securely delete any personal data you provided within 30 days, unless we are required by law to retain it.

11. Governing Law and Disputes

These terms are governed by the laws of Singapore. If a dispute arises, we will first attempt to resolve it through good-faith discussion. If that does not succeed within 30 days, either party may refer the matter to the Singapore Mediation Centre before pursuing any other remedy.

The courts of Singapore have non-exclusive jurisdiction over any disputes arising from these terms or our services.

12. Changes to These Terms

We may update these terms from time to time. When we do, the "Last Updated" date at the top of this page will change. For clients in active engagements, we will send notice of material changes by email at least 14 days before they take effect.

Continued use of our website or services after updated terms take effect constitutes acceptance of the revised terms.

13. Contact

Questions about these terms are welcome. Please write to us and we will respond plainly.